Frequently Asked Questions
If you’ve never visited us, we welcome you! If you’re planning a return trip, we’re happy to have you back. You will find that there’s plenty to do for the whole family. We offer two award-winning restaurants. Our pottery studio conducts demonstrations daily. You can see candy and jelly being made. Our distillery offers free tastings, and in season, guided tours of our Historic Old Mill and area are available.
Or, you can simply enjoy the grounds, which are award-winning too, while you visit. Please take all the pictures you want and do share them with us! We love to see what The Old Mill is like through your eyes.
If you’re looking for a full Old Mill Experience, our Old Mill Lodging offers a variety of options with touches of The Old Mill throughout each, from pottery sinks to the homes’ decor.There are Cabins and Cottages, right in town or just off the beaten path, that sleep up to 2, and Mountain Homes that sleep up to 18.
The Old Mill sits along the banks of the Little Pigeon River, right in the heart of Pigeon Forge, just as it did when it was built in 1830. To find us we like to say “Turn at stoplight #7 and go back nearly 200 years!” It really is that simple. From the Parkway in Pigeon Forge, you will see all the stoplights are numbered and you just turn and cross the river at #7. You will find our family of businesses on both sides of Old Mill Avenue.
If you’re coming from Veteran’s Blvd., you will turn onto Teaster Lane at the stoplight and make an immediate left onto Old Mill Ave. You will find our family of businesses on both sides of the street across from, and just past, the entrance to Patriot Park.
If you’re using GPS, you will find us at 175 Old Mill Ave., Pigeon Forge.
We’re about 25 miles from McGhee Tyson Airport in Alcoa, TN, 35 miles from downtown Knoxville, TN, and 90 miles from Asheville, NC. On I-40 you will take exit 407, pass through Sevierville and enter Pigeon Forge. We’re just 15 miles from exit 407.
If you’re looking for a full Old Mill Experience, and want to avoid the chain hotels, check out our Old Mill Lodging. We offer quite a variety for you to choose from, depending on what you need. There are Cabins and Cottages, right in town or just off the beaten path, that sleep up to two, and Mountain Homes that sleep up to 18. You can find out more information right here. You’ll find touches of The Old Mill throughout each locations, from pottery sinks to the home’s decor.
Free parking at The Old Mill is available for Old Mill guests in front of both of our restaurants and our shops. If you’re eating at the Pottery House Cafe, you’ll find additional parking on Butler Street right off of Old Mill Avenue.
We do staff and monitor our parking areas, but please keep valuable belongings with you or out of sight in your vehicles.
Overflow parking and paid parking can be found near The Old Mill, in Patriot Park, and off of Old Mill Street. You may also find additional paid parking in the area.
We’re lucky to have Patriot Park, the main hub for the Pigeon Forge Trolley system, right down the sidewalk. With stops all over town, you don’t have to worry about driving or parking! You can find their fare and route schedules here.
The Old Mill property and its businesses are completely handicap-accessible for our guests. Many of the entrances are on the ground level; those that are elevated have ramps.
Walkways are made of concrete, brick, and stone and can be a little bumpy, but completely passable for guests in wheelchairs, walkers, canes, and children in strollers.
You’ll find handicap parking spots available closest to entryways and ramps.
- The Old Mill Restaurant has a multi-level ramp to the entry and it also has an elevator from the parking level into the foyer. Once inside, there is a lift to the first level dining room. There are two levels of dining rooms and the entry level. The entry level is where you’ll find the restrooms, so you may want to wash up before heading to your tables.
- The Pottery House Cafe has two entrances, both on the ground level, with parking close to both entrances.
- The shops of The Old Mill have entrances at ground level or level with the walkways.The Old Forge Distillery has a ramp to the entrance.
- Our Historic Old Mill is accessible on the first floor for guests taking tours, but there are no lifts or assistance to the second level, due to the historic nature of the building.
Please let us know if we can assist you in any way.
Service dogs are allowed in both restaurants and all of our businesses, as outlined by the ADA Guidelines. We don’t require them to wear vests, but you may choose to have some identification so other guests will know not to interrupt them while they are assisting you.
All service dogs should be leashed or restrained as appropriate. In the restaurants, they should remain under the table or beside the person they are assisting. If water is needed, please ask for assistance. No feeding from the table, please! If you have any questions, our managers are equipped to assist.
Animals are welcome on our properties, so long as they are always in your control — either on a leash or in a pet carrier/stroller. Only service animals are allowed inside the restaurants and shops.
Please don’t leave your pet in vehicles unattended. There are many pet-sitting and boarding options throughout Sevier County within a few minutes’ drive of us. A quick Google search should help you find the right place if you need to give your pet a little daycation while you vacation! Your hotel or rental agency may have solutions for you as well. If you are looking for pet-friendly accommodations, here is a handy link to a national search engine dedicated to just that.
We ask that you clean up after your pet or service dog, and advise bringing your own waste bags. However, you will find a disposal station to the right of the back parking lot entrance of our Pottery House Cafe.
We host events throughout the year, such as a Breakfast & Brunch with the Easter Bunny, The Old Mill Heritage Day, Christmas on the Square Breakfast and a Breakfast Brunch with Santa.
Some events are by reservation only and some are free to the public.
In season, we offer guided tours of our Historic Old Mill, Pigeon River Pottery studio, and Old Forge Distillery. When tours are not running, you can still see free pottery demonstrations daily, look into our kitchens as we make candy, jelly, and more.
Try our free tastings at Old Forge Distillery, if you are 21 or older of course. And, you’ll find live music throughout the week and weekends when we have good weather.
In the works are classes and workshops, cookbook signings and cooking demonstrations, and more special events. Again, follow us on social or sign up for our newsletter to keep up to date on anything coming up and news about new exciting experiences.
We don’t take reservations at either of our very popular, award-winning restaurants, The Old Mill and the Pottery House Cafe. It’s always first come, first served.
Depending on the time and season, you could get seated right away or you could have a wait of an hour or more.
If you’re looking for a faster option, head over to our The Old Mill Farm House Kitchen for grab-and-go sandwiches, homemade soups, and other sweet and savory snacks.the
We’re honored that you’re thinking of visiting us for any special day! Please keep in mind that what we do best is feed you. We carry plates, bowls, glasses, and trays full of food. What we don’t do is boast to being able to carry a tune in a bucket. So, we will be happy to put a candle in someone’s dessert, and we will let you do the serenading.
Absolutely! We don’t take reservations at either restaurant, even for groups. However, we do accommodate large groups regularly on a walk-in basis and off the regular menu. Both restaurants have spacious seating and large tables for group dining. If you would like to give us a heads up about your group visiting us, just email us at email@example.com so our restaurants and shops will be prepared to welcome you.
We recommend planning to spend a few hours with us and enjoying the rest of the property if you have to wait for a seating. Billing can be all on one check or on separate checks. We don’t accept pre-payments.
Parking for buses and large vans is available in Patriot Park, right next to our Old Mill Restaurant.